ddjl Privacy Policy – How We Handle Your Personal Data

1Who We Are

ddjl ("ddjl", "we", "us", "our") operates the online gaming platform accessible at https://ddjl.best. We are the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with any part of the ddjl platform.

This Privacy Policy applies to all products and services offered by ddjl, including Slots, Jackpot Slots, Roulette, NBA Betting, Pusoy, the VIP Club, the Refer a Friend programme, and any future features added to the platform. It should be read alongside the ddjl Terms and Conditions.

By creating a ddjl account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not register or continue using the platform.

2Personal Data We Collect

ddjl collects personal data through several channels — your account registration form, payment transactions, gameplay activity, customer support interactions, and technical data from your device and browser. The specific categories we may collect include:

3How ddjl Uses Your Personal Data

ddjl processes your personal data for the following purposes:

• Account Management: Creating and maintaining your ddjl player account, verifying your identity (KYC), managing your login credentials, and enabling access to games and features.
• Payment Processing: Handling deposits and withdrawal requests in Philippine pesos, verifying payment method ownership, and detecting fraudulent transactions.
• Service Delivery: Delivering the game products you use, calculating game results, tracking your VIP Club tier, and administering promotions such as the Refer a Friend programme.
• Legal and Regulatory Compliance: Meeting obligations under the Philippine Data Privacy Act (RA 10173), anti-money laundering regulations, and requirements from relevant Philippine regulatory bodies.
• Security and Fraud Prevention: Monitoring for suspicious activity, detecting multiple accounts, identifying bonus abuse, and investigating reports of unauthorised account access.
• Responsible Gaming: Tracking usage patterns to support responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests initiated by the player.
• Customer Support: Responding to your queries, resolving disputes, and processing account requests submitted through the ddjl support channel.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform, fix technical issues, and inform decisions about new features or games.
• Marketing Communications: Sending promotional emails, SMS, or in-app notifications where you have opted in. You can withdraw consent at any time through your account settings or by contacting support.

4Legal Bases for Processing

ddjl processes your personal data under the following legal bases as recognised by the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfil our agreement with you — opening your account, processing transactions, and delivering gaming services — is necessary to perform the contract you entered by registering at ddjl.
• Legal Obligation: Certain data processing, particularly KYC verification and transaction record-keeping, is required to comply with Philippine laws and regulations applicable to online gaming operators.
• Legitimate Interest: Security monitoring, fraud detection, platform performance analysis, and responsible gaming monitoring are processed on the basis of ddjl's legitimate interests in operating a safe, compliant platform, balanced against your privacy rights.
• Consent: Marketing communications and optional data uses are processed only where you have given clear, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing before withdrawal.

5Data Sharing and Third Parties

ddjl does not sell, rent, or trade your personal data. We may share your information with the following categories of recipients only to the extent necessary:

• Payment Service Providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, Mastercard network processors, and other Filipino payment partners. These providers receive the minimum data required to process your transactions securely.
• Identity Verification Services: Third-party KYC and anti-fraud providers used to verify your identity documents and screen against sanctions or watchlists as required by Philippine law.
• Game Software Providers: Providers whose gaming software runs within the ddjl platform may receive anonymised or pseudonymised technical data necessary to deliver game functions.
• IT Infrastructure and Cloud Services: Hosting, database, and security service providers operating the technical infrastructure behind ddjl. These providers are bound by strict data processing agreements.
• Regulatory Authorities: Philippine government agencies, law enforcement, and courts when ddjl is legally obligated to disclose information or when disclosure is necessary to protect the rights, property, or safety of ddjl or its players.
• Professional Advisers: Legal, accounting, and auditing firms engaged by ddjl, subject to professional confidentiality obligations.

All third parties with whom ddjl shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

6Cookies and Tracking Technologies

ddjl uses cookies and similar tracking technologies to improve your experience on the platform. These technologies help us keep you logged in, remember your preferences, detect suspicious activity, and understand how players navigate the site.

• Essential Cookies: Required for the platform to function. These enable login sessions, security features, and basic navigation. They cannot be disabled without breaking core functions.
• Analytics Cookies: Used to collect aggregated, anonymised information about how players use ddjl. This data helps us identify popular games, diagnose technical problems, and improve the overall experience.
• Preference Cookies: Store settings you have chosen, such as language preferences or notification preferences, so you do not need to re-enter them each session.
• Security Cookies: Help detect and prevent fraudulent logins, account takeovers, and unusual betting patterns.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of your ddjl account. ddjl does not use cookies to track your activity on third-party websites.

7Data Retention

ddjl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account relationship with ddjl, and for a minimum of five (5) years after account closure to meet regulatory record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years as required under applicable anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable Philippine regulations, typically five (5) years post-account closure.
• Support Communications: Customer support records are retained for a reasonable period to handle follow-up queries, disputes, and regulatory inquiries.
• Marketing Data: Retained until you withdraw consent or request deletion, after which your details are removed from active marketing lists.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be attributed to any individual player.

8Data Security Measures

ddjl implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) and encryption of sensitive data at rest.
• Role-based access controls ensuring that only authorised ddjl personnel with a business need can access personal data.
• Regular security assessments and penetration testing of the ddjl platform infrastructure.
• Multi-factor authentication options for player accounts and mandatory internal access controls for ddjl staff.
• Logging and monitoring of access to personal data systems to detect and respond to suspicious activity.
• Regular staff training on data privacy obligations and security best practices.

No system is completely immune to all threats. While ddjl takes every reasonable precaution, we cannot guarantee absolute security. In the event of a personal data breach that poses a real risk to your rights, ddjl will notify affected players and the relevant Philippine authority in accordance with applicable law.

9Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights regarding the personal data ddjl holds about you:

10Minors and Age Restrictions

ddjl is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. All registrations require confirmation of minimum age, and ddjl conducts age verification as part of the KYC process.

If ddjl discovers that personal data has been collected from a minor, the account will be closed immediately, all associated balances will be forfeited, and the personal data will be deleted as promptly as legally possible. If you believe a minor has registered at ddjl, please notify us immediately at support@ddjl.best.

11Cross-Border Data Transfers

Some of the third-party service providers ddjl uses — such as cloud hosting providers, game software suppliers, or KYC verification services — may process personal data in locations outside the Philippines. When personal data is transferred outside the Philippines, ddjl ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the receiving party to maintain protections at least equivalent to those required by the Philippine Data Privacy Act.
• Use of providers that are certified or assessed against internationally recognised data security standards.
• Limiting transfers to the minimum data necessary for the specific operational purpose.

By using ddjl, you consent to the transfer of your data as described in this section. ddjl will notify players of any material changes to cross-border transfer arrangements that affect how their data is processed.

12Updates to This Privacy Policy

ddjl may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we offer. When material changes are made, ddjl will notify registered players via the email address on file or through a prominent notice on the platform.

The revised Privacy Policy will take effect on the date stated in the notice. Continued use of ddjl after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and request account closure.

The current version of this Privacy Policy is always available at https://ddjl.best/privacy-policy. The effective date at the top of this page indicates when it was last reviewed.

13How to Contact ddjl About Privacy

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out through the following channel:

• Email: support@ddjl.best (subject line: "Data Privacy Request")
• Website: https://ddjl.best

ddjl aims to respond to all privacy-related enquiries within 15 business days. For requests involving access to personal data or erasure, identity verification may be required before we can process your request.

If you are not satisfied with ddjl's response, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the relevant data protection authority for Filipino players.